Some orders may take longer to arrive due to shipper and supplier delays. Learn More
Payment Policy
Welcome to Valency Wellness. We strive to provide a secure, convenient, and seamless payment experience for our customers. Please read our Payment Policy carefully before placing an order.
Accepted Payment Methods
We accept the following payment methods:
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Credit Cards (Visa, MasterCard, RuPay, American Express*)
- Debit Cards
- Net Banking
- Mobile Wallets
- Cash on Delivery (COD) (where available)
Payment options may vary depending on your location and payment gateway availability.
1. Payment Gateway
All online payments are processed securely through our trusted payment gateway partners using industry-standard encryption technology.
Valency Wellness does not store or have access to your complete debit card, credit card, UPI PIN, or banking credentials.
2. Currency
All prices displayed on the website are in Indian Rupees (INR ₹) and are inclusive of applicable taxes unless otherwise stated.
3. Order Confirmation
Your order will be confirmed only after successful payment authorization.
Once your payment is successfully processed, you will receive:
- Order Confirmation Email
- SMS/WhatsApp confirmation (if applicable)
- Order Invoice
4. Failed Transactions
If your payment fails but the amount is debited from your account:
- Please wait for up to 7 business days for the bank/payment gateway to automatically reverse the transaction.
- If the refund is not received within this period, please contact our customer support with the transaction details.
5. Payment Security
We use secure payment gateways that employ SSL encryption and other industry-standard security measures to protect your payment information.
We never request your:
- Card PIN
- CVV
- OTP
- Internet Banking Password
Please do not share these details with anyone claiming to represent Valency Wellness.
6. Pricing
We make every effort to ensure that product prices displayed on our website are accurate.
However, Valency Wellness reserves the right to:
- Correct pricing errors.
- Modify product prices without prior notice.
- Cancel orders placed due to technical pricing errors, with a full refund where applicable.
7. Promotional Offers & Coupons
Discount coupons, promotional codes, and special offers:
- Cannot be combined unless specifically mentioned.
- Are subject to their respective terms and conditions.
- May have minimum purchase requirements and validity periods.
- May be modified or withdrawn without prior notice.
8. Refunds
Approved refunds will be processed to the original payment method used during the purchase.
Refund timelines may vary depending on your bank or payment service provider but are generally completed within 5–10 business days after approval.
For complete details, please refer to our Cancellation & Return Policy.
9. Taxes
Applicable GST and other statutory taxes will be charged in accordance with Indian laws.
A tax invoice will be issued for every successful order.
10. Fraud Prevention
Valency Wellness reserves the right to:
- Cancel suspicious or fraudulent orders.
- Request additional identity verification if required.
- Refuse transactions that violate applicable laws or our policies.
11. Customer Support
For any payment-related queries, please contact us:
Valency Wellness
12. Policy Updates
Valency Wellness reserves the right to modify this Payment Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.