🌿FAQ
Frequently Asked Questions
Find quick answers to common questions about our products, orders, delivery, payments and more.
Where do you deliver?
We deliver across most serviceable locations in India.
How long does delivery take?
Generally, between 2–7 business days, depending on your location.
Which payment methods are accepted?
We accept:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Can I cancel my order?
Yes, only before the order has been shipped.
Can I return a product?
Returns are accepted only for:
- Damaged products
- Incorrect products
- Manufacturing defects
- Expired products received
How do I track my order?
Tracking details will be sent after dispatch via Email, SMS, or WhatsApp (where available).
Are your products genuine?
Yes. All products sold on Valency Wellness are sourced directly from authorized manufacturing facilities and undergo quality checks before dispatch.
Do you offer Cash on Delivery?
Cash on Delivery may be available for selected locations and eligible order values.
Can I consult a doctor through the website?
No. Our website provides product information only and does not replace professional medical advice.